Tim J. Dempsey
161 xxxxxx Street S, Prescott, WI 54021 (near Hastings, MN)
Cell: 612.709.xxxx Home: 715.262.xxxx
OBJECTIVE
Seeking a challenging opportunity to leverage my skills and experience to secure your network and information assets.
CISSP, Security+, MimeSweeper (for SMTP/Web, Admin/Engineer, v.4.3 thru 5.2), MCSE (4 of 6 modules), MCP (Windows NT).
QUALIFICATIONS
Security: Four years of direct experience configuring anti-spam and anti-virus content filtration applications. Configured 50+ small VPN networks.
Management: Two years of experience managing 24/7 customer service and NOC teams.
Instruction: Taught certification classes for proprietary IT applications.
Hardware: Experienced with network concepts, architectures, and troubleshooting of network issues, including experience troubleshooting http/smtp across MTAs, gateways, proxies, mail servers, and various firewalls.
Applications: Windows XP/NT/2000/2003 Server, Sonicwall, Cisco ASA, F5 Big IP, IIS, SurfControl, Linksys products, Barracuda AS400, Yardi, OpsManager, eDirectory, GWAVA, Bordermanager, Groupwise, Vmware Workstation, ArcServe Backup, IIS 5-6, Mimesweeper for SMTP 4.3-5.2, Webex, Telnet, DOS, VNC, Ethereal, OpsManager, eDirectory.
Independent Contractor, Twin Cities area.
September
2008 – present.
Short-term contract work assisting corporations and non-profits with
their IT needs including contracts for Dell. Studied for, took and
passed CISSP exam.
Security Analyst, American Management Services, Minneapolis, MN and Seattle, WA.
May 2006 – June 2008. Collaborated with management to develop and implement security policies for nationwide property management company. 10-person IT department supported nationwide infrastructure for 3000+ employees. Administered Cisco ASA and BorderManager firewalls; GWAVA, SurfControl, and Barracuda content filtration systems; and IIS servers. Troubleshot a variety of network problems. Assisted in setup and maintenance of satellite office LANs. Accomplishments:
Configured and managed 50+ VPN subnets.
Administered backups using ArcServ for 20 remote offices.
Managed DNS and SSL certs for 60+ domains.
Provisioned and managed 3000+ user accounts for Yardi (property management application).
Selected to provide IT support to the owner/CEO.
Position required continual balancing of security needs against system functionality.
Technical Support Engineer, Clearswift Inc., Bellevue, WA.
May 2004 – May 2006. Helped corporate clients develop security policy using best practices. ↓ Assisted with installation, configuration, maintenance and troubleshooting of Mimesweeper, enterprise-level content filtration software. Support included resolving complex network issues utilizing remote administration tools for testing, data collection (e.g. packet captures) and data analysis. Accomplishments:
Maintained and utilized VMware lab to simulate client environments, duplicate problems, and test configurations.
Selected to provide on-site support to clients (traveled to client).
Selected to teach Mimesweeper technology certification classes.
Created and maintained internal website and knowledge base for department.
Position required in-depth knowledge of email security best practices.
Engineer/Seaman, Olympic Tug & Barge, Seattle, WA and McAllister Towing, New York, NY.
January 2003 – April 2004. Worked aboard tugboats involved in domestic and international shipping, primarily in the New York and Puget Sound harbor systems.
NOC Lead, InfoSpace.com/Go2net, Bellevue, WA.
August 2001 – December 2002. Managed a 24/7 team of system administrators. Operations team monitored, identified and addressed issues related to content delivery, search functions, credit card transactions, and SMS alerts for wireless carrier clients in accordance with strict SLAs. Accomplishments:
Service uptime increased.
Absorbed effects of staff reductions twice while maintaining or increasing productivity.
Promoted from Wireless Carrier Specialist.
Wireless Carrier Specialist, InfoSpace.com/Go2net, Bellevue, WA.
2001. Liaison between Infospace project managers and corporate wireless carrier (Cingular). Identified, reported and escalated issues. Prepared a monthly executive summary.
Promoted from CS Manager.
Customer Service Manager, Infospace.com/Go2net, Bellevue, WA.
2000 – 2001. Managed 24/7-customer support team (15 reps), including interviewing, training, scheduling, monitoring/supervising, and conducting performance reviews. Team assisted over one million registered users of web hosting sites with all aspects of web page development. Also managed terms-of-service abuse department. Accomplishments:
Implemented issue trend and feedback reporting system.
Promoted from Shift Supervisor.
Shift Supervisor, Infospace.com/Go2net, Seattle, WA.
1999 – 2000. Supervised up to three swing shift customer support representatives, who assisted web hosting clients. Accomplishments:
Implemented test scripts for troubleshooting CGI/PERL issues.
Promoted from Customer Support Representative.
Customer Support Representative, InfoSpace.com/Go2net, Seattle, WA.
1998 – 1999. Provided Tier I technical support via phone and email to web hosting clients.
REFERENCES available upon request.